How to book the chalet

If you have any questions or enquiries, please email us on enquiries@maison-jaune.com
or we can chat on Skype :

Step One:  Check your dates
Please check that your chosen dates are available on our availability page.
We keep this up-to-date as much as possible.

Step Two:  Fill in our booking form
Please fill in our online booking form on our SECURE server. This will send us your details.
Alternatively, please email us on enquiries@maison-jaune.com

Step Three:  We confirm your booking
- The start of your holiday is more than 8 weeks away -
If your chosen dates are available, we will charge a 20% deposit on your credit card, and then email you immediately to confirm your booking.

- The start of your holiday is less than 8 weeks away -
We will charge the full amount to your credit card, and email you immediately to confirm the booking.

We accept the following cards :

Step Four:  Relax!
Relax, knowing that the chalet is fully booked.
Once your booking is accepted, we guarantee that the price will not change and no surcharges will be added unless you amend your booking.

What happens next...
- When the start of your holiday is 8 weeks away -
We will email you and give you five days notice that the balance is due.  We will either charge the remaining amount to your credit card, or if you prefer, give you instructions so you can arrange a bank transfer.

Terms & Conditions:

Bookings:
A non-refundable deposit of 20% of the total holiday cost is payable at the time of booking. Payment can be made by Mastercard, VISA or Bank Transfer.
The balance becomes payable within 8 weeks of arrival.
Please advise us at the time of booking of any special requests e.g. dietary requirements, cots etc.

Prices:
We reserve the right to alter the prices listed at anytime before your booking is accepted.
Once your booking is accepted, we guarantee that the price will not change unless you amend your booking.

Late Payment:
We will contact you when your final balance becomes due 8 weeks before your holiday.  If the total balance is not received within 5 weeks of your holiday, we reserve the right to charge an additional 10% "late payment" fee on the outstanding balance.

Underoccupancy:
Catered prices are based upon a minimum of eight persons.   Consequently, underoccupancy will be charged upto the price for eight persons.  Underoccupancy does not apply to self-catered or B&B prices.

Cancellation by the client:
If you cancel your holiday, notify us immediately in writing, by post or email.

The following cancellation charges apply:-

Cancellation by us:
In the unlikely event that we are forced to make any substantial changes to your holiday or even cancel it, we will offer you a full refund. We do, however, reserve the right to make these changes if appropriate. If you do accept a refund, we will be under no further liability.

Insurance:
It is a condition of booking that all clients have adequate insurance and medical cover. This must include suitable insurance cover for the sports you will undertake on your holiday.

Liability:
We also do not accept any responsibility for personal possessions, personal injury, illness or death caused by your own actions or omissions, or by any unforeseeable or unavoidable event.

Damage by and behaviour of clients:
We shall be entitled to recover from a client the cost of repairs or replacements of any item damaged or loss caused by the client.
Full payment for such damage or loss must be made prior to departing from the chalet.
We reserve the right to apply such claims via the client's credit card.

We also reserve the right to terminate, without compensation or further contractual obligation, a client's holiday if it is deemed that their behavior is unsociable, abusive or in any way unacceptable to ourselves or any other guest or in any way harms the reputation of Maison Jaune with local residents or suppliers - Without refund.

Complaints
The enjoyment of your holiday is of utmost importance to us, so we will do our best to resolve immediately any complaint that is reported to us in the chalet.

General Information
It is your responsibility to ensure that you are in possession of a valid passport with all the necessary visas documents.

Clients must accept responsibility for the behavior and welfare of any children in their party.

Please note that for the comfort of our guests, we operate a 'no-smoking' policy inside the chalet.

No refunds will be made for meals not taken or beds not slept in.

All dietary requirements need to be indicated at time of booking.

Arrivals and Departures
Rooms will be ready by 4pm on the day of your arrival and must be vacated by 10am on day of departure. If required, your baggage can be stored at the chalet on day of departure.